Find Samples
To add to your samples basket, simply navigate to a product you're interested in, select the colour you like and press the + icon on an empty sample slot.
We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. We always aim to provide flooring you can enjoy for many years to come and we’ll do anything we can to ensure your flooring continues to bring you Tapiness. If you're experiencing any issues with your Tapi flooring that you would like to raise with us, take a look at our frequently asked questions below or contact our Customer Support team if you need further assistance.
We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible.
To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. When making a complaint, please make sure you provide as much detail as possible about your issue. Don’t be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further.
Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options.
Don't worry, we promise there's someone there! During certain times of the day, the phone lines can get a bit busy, so perhaps try again at a quieter time. Alternatively, you can leave a message with your details and someone from Customer Support will call you back. You can also send an email to [email protected] or try our Live Chat service in the bottom right hand corner of the website.
