For reassurance, all orders and monies paid to Tapi at our Homebase concession stores are safe. More information is available here.

Visit FAQs

Update following the Administration of Homebase (HHGL Limited)

For reassurance, all orders and monies paid to Tapi at our Homebase concession stores are safe. Tapi is an entirely separate business and therefore our customers are not directly impacted by the administration. Orders and fitting will continue as normal, and we will be in touch with affected customers.

Whilst we’re extremely sad about the outcome, and in particular for the Homebase colleagues and customers impacted, our business continues as normal, and we will simply serve Homebase customers from our nearest Tapi location whilst we get more clarity on the future of the Homebase business.

We’re here to help answer your questions with our FAQ and make sure you have the most accurate and up-to-date information as it becomes available.

I’m expecting my floor to be fitted today or in the next few days, what happens now?

- Your fitting will continue as expected. All customer orders are held at our own local warehouse and so aren't impacted by any changes at Homebase.

I have already placed an order, what happens now?

- Any monies paid are absolutely safe and your order will proceed as it normally would. We'll be in touch to arrange fitting or when the items are ready to be collected.

I’ve got a quote and I want to place my order, what do I do?

- Whilst we get a better understanding as to what will happen with individual Homebase stores, the best bet is to contact your nearest Tapi using the table below.

The nearest Tapi is a bit far away, can you come to my home?

- Yes, of course, we have a free Home Visit service, you can book here.

How do I get in touch with my Tapi store with Homebase?

- The situation with Homebase stores is unclear and evolving at the moment, in the first instance please try contacting your Tapi at the Homebase store using the links in the table below. If you're unable to do so, we also show the closest Tapi below and they will be able to help.

Which Tapi will be handing the orders, fitting, quotes and queries for my nearest Homebase location?

- All of our Homebase Concessions have a local Tapi and warehouse that support them. The table below shows the closest Tapi to the Homebase concessions, along with a link to the store page. From here, you can contact the store directly.

Below is a list of Homebase store locations where Tapi was operating a concession at the time of administration and the closest Tapi. Click on the location name to visit the relevant store page for more details.

Homebase Location
Closest Tapi
Basingstoke Tapi Basingstoke
Biggleswade Tapi Stevenage
Bishops Stortford Tapi Harlow
Bredbury Tapi Ashton Under Lyne
Chichester Tapi Bognor Regis
Edinburgh Tapi Fort Kinnaird
Ewell Tapi New Malden
Fareham Tapi Nursling
Folkestone Tapi Ashford
Godalming Tapi Guildford
Hanworth Tapi South Ruislip
Haringey Tapi Edmonton
Harrogate Tapi Guiseley
High Wycombe Tapi Edmonton
Leamington Spa Tapi Rugby
Leeds Tapi Guiseley
Maidenhead Tapi Slough
Maidstone Tapi Chatham
Newton Abbot Tapi Exeter
Norwich - Hall Road Tapi Norwich
Orpington Tapi Orpington
Rayleigh Weir Tapi Basildon
Sevenoaks Tapi Tunbridge Wells
Woking Tapi Farnborough

 

Share