Tapi - The Most Trusted Major Flooring Retailer Nationwide
Why is Tapi the most trusted major flooring retailer nationwide?
Tapi has earned the position of the most trusted major flooring retailer nationwide’ because from day one, we place our customers and their homes at the centre of our world. We’re only happy when our customers are delighted and our Trustpilot reviews say exactly that!
From sizzling start to fabulous finish, our customers consistently praise Tapi’s exceptional service, noting our helpfulness, knowledge, and patience when choosing their perfect floor. They appreciate how Tapi’s floorologists (that’s our flooring experts) offer constructive advice without being pushy. Our customers highlight the seamless coordination between Tapi and the independent fitters, who fit their flooring quickly, efficiently, and perfectly. And they love the friendly and professional attitude of the team, making the overall experience enjoyable and stress-free.
What is Trustpilot?
Trustpilot is an independent platform that provides verified reviews from genuine customers for a range of different brands and businesses, so you can be 100% sure you’re reading about someone’s real-life experience. Tapi Carpets & Floors is rated 4.8 out of 5 on Trustpilot based on over 89,000 reviews (as of October 2025). Following their purchase, customers are asked to leave a Trustpilot review so companies can understand what they did well or what they need to do better. Trustpilot reviews allow people to see which brands they can trust to deliver a great customer experience, which ultimately helps them decide whether to shop there (or not).
Read all our Trustpilot reviews
A message from our CEO
“I just want to say a huge thank you to everyone who has taken the time to leave us a review on Trustpilot, which has helped us to achieve our amazing ‘excellent’ rating.
Since 2015, our mission has been to make shopping for new flooring exciting and fun – something we like to we call ‘The Tapi Difference’. We’ve also made it as easy as possible to shop with Tapi. There are now 219 stores throughout mainland UK and 230 mobile showrooms driving up, down, and around the country, so we’re always around the corner!
As we’ve grown over the past 10 years, adding more shops and more flooring collections, resulting in more customers and more reviews, there’s that worry we'll let our standards and quality slip. So, I’m really pleased that our brilliant team have continued to provide that same level of service and maintain our top rating, showing why we’re the best at what we do. And when anyone has flagged an experience that’s below what we expect, it's all hands on deck to try to put it right as soon as possible.
Whether you’re a loyal Tapi customer or it’s your first time shopping with us, you can expect outstanding service every step of the way from the most trusted major flooring retailer nationwide.”
Jeevan Karir
Tapi vs other UK flooring retailers
| |
No. of stores |
5 star reviews |
4 star reviews |
Total reviews |
% of 4 & 5 star |
| Tapi |
219 |
81,766 |
4,419 |
89,933 |
95.83% |
| UK Flooring Direct |
0 |
28,827 |
2,366 |
36,230 |
86.10% |
| Flooring Superstore |
50 |
17,510 |
1,499 |
21,608 |
87.97% |
| United Carpets & Beds |
55 |
8,114 |
697 |
10,294 |
85.59% |
| Carpetright* |
5 |
116,513 |
13,676 |
142,800 |
91.17% |
Source: Trustpilot, Date: 18th November 2025
*Carpetright went into administration in July 2024.
How has Tapi worked out who the major UK flooring retailers are?
We looked at the next highest rated flooring retailers with the most reviews on Trustpilot to calculate who the major UK flooring retailers are. Tapi has the most 4 and 5-star reviews out of the the major UK flooring retailers including UK Flooring Direct, Flooring Superstore, and United Carpets & Beds. Carpetright went into administration in 2024 and is now owned by Tapi, who manage the 5 remaining stores. As of October 2025, Tapi has 219 stores and 230 mobile showrooms, whereas Flooring Superstore and United Carpets & Beds have 50 and 55 stores respectively, which means Tapi has the widest coverage nationwide.
Trust Tapi
We know that choosing new flooring is daunting, so we hope that hearing from thousands of other customers about their positive experience with Tapi has earned us your trust! We’ve got the specialist flooring knowledge, along with a huge collection of top quality carpets and flooring, backed up by excellent customer service, and delivered by a brilliant team of people who just love flooring! It’s the perfect recipe for finding your dream floor. So, visit your nearest Tapi store or book a free home visit and watch us work our flooring magic to transform your home.
